we have no refund policy,
Cancellation of Order by Customer
Cancellation of order within 4 hours without penalty, except the 4% Bank Charges (in case it is levied by the banking channel that facilitated the transaction).
After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History.
Cancellations have to be made within (maximum) 4 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number. (Email:- info@mehwerteas.com with your Order Number).
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled.
www.mehwerteas.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.mehwerteas.com and accept www.mehwerteas.com decision regarding the cancellation.
www.mehwerteas.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
Customer Gives Wrong Delivery Address & Order is Undelivered or Requires to be Shipped Again.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by www.mehwerteas.com for re-delivery shall be claimed from the User.
Replacement Policy by www.mehwerteas.com
Our teas are non returnable or exchangeable as it is a food product and supplied in bulk.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Refund Policy by www.mehwerteas.com
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
- 100% refund will be given, if product is not available or vendor is not able to ship the products.
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.